Shipping & Pickup

Click & Collect

Order online and collect from our warehouse

 Location

Pimpama, QLD

  Available Times

8:30am to 6pm Monday to Saturday

 Ready for collection

Typically within 72 hours

Select Pickup during checkout

Once your order is ready, you will receive an email with your pickup booking instructions.

If you accidentally select pickup, you will be sent an invoice for postage which may include additional fee's

Delivery

[COVID-19 UPDATE]

There may be short delays in order processing times during the Covid-19 crisis. If you have any questions or concerns don't hesitate to reach out to us on our Facebook Page

We package up your order and deliver to your door

 Turn Around or Processing Time

All orders are usually shipped within 3-4 business days Monday - Friday 9am - 5pm. When you choose Express post, you are choosing the shipping component to be quicker not the processing of your order.

Location type

Metropolitan

Regional

Remote

Delivery time-frame

3-5 business days

5-7 business days

7-14 business days

Express post available Australia Wide where eligible.

You can see the actual cost of delivering your order by adding items to your Shopping Bag and proceeding to the Checkout.

Turn around time

All orders are usually shipped within 3-4 business days

Delays in shipping can occur from time to time. Keep an eye out on our Social Media for updates.

Pre Orders & Shipping

Pre-Orders are a great way to secure stock for your next project without the worry that we may sell out or discontinue products. Generally, when launched, Pre-Orders take up to 6 weeks from order to arrival in the HWS warehouse. This does not include shipping to you. 

If you order items that are in stock at the same time as your Pre-order, the entire order will be held and shipped together. We do not split orders.

We do not offer refunds for change of mind, however, we can cancel your order and provide you with a credit note for later use minus any restocking fees.

Preorders can sometimes be delayed in customs – this is out of our control even when we provide them with all the relevant paperwork in advance. It is the discretion of the Australian Border Patrol as to when and how quickly they release packages.

Read more about Pre-Orders here

Combining Orders

We do not allow combining of orders.

Exchanges

Handmade Supplies is happy to exchange your item (less postage costs) in the form of a store credit to use on the Handmade Supplies Website, should there be any issues with sizing or in the event of faulty items.

Store credits will be issued via email once the exchanged items are received by our team.

Exchanges will be accepted within 14 days from date of receipt for posted goods and 7 days for goods that have been picked up. Goods received outside this period will not be accepted.

Items must be in original condition must not have been worn, altered or washed.

We reserve the right to refuse a product that does not meet these requirements.

There will be NO exchanges on sale items.

We do not offer refunds for change of mind or accidentally overspending, however, we can cancel your order and provide you with a credit note for later use.

Postage & Handling

Free return shipping provided by PayPal

To allow customers to shop with confidence. Hand Made Supplies works with PayPal to offer you free return shipping for items that meet our returns criteria. To check your eligibility and activate your free return shipping service please follow the link below. The free return shipping service is run by PayPal and all claims for return shipping refunds are between the customer and PayPal as per the terms & conditions of the service. Afterpay Customers are not eligible for PayPal free return shipping.
https://www.paypal.com/au/webapps/mpp/returns

 

Turnaround

All orders are usually shipped within 3-4 business days Monday – Friday 9am – 5pm. When you choose Express post, you are choosing the shipping component to be quicker not the processing of your order. We can still take up to 3-4 days to process your order even when Express post is selected. We do not have Fast Track Processing yet. However, we always endeavor to get your orders out before then anyway! Delays in processing can occur from time to time, in these cases, Handmade Supplies will contact any customers with affected orders.

Order Tracking

You will receive notification once your order has been shipped and you will receive a tracking number if your package was shipped with Australia eParcel. If it was shipped by a prepaid satchel ( in which case you won’t receive the tracking email), tracking number is available on request. The fastest way to get a response is by inboxing our Facebook Main Page (not the groups or personal profiles please : )

Shipping Rates

The rate charged for the shipping of your order is based on the weight and size of your products and your location. Before the order is finalised you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. The shipping rates and services offered to you during checkout are pulled from Australia Post directly. The services available and costs can change at the discretion of Australia Post and are out of the control of Handmade Wholesale Supplies.

Shipping Methods

  • Standard Post with tracking number – 3-10 Business Days – Depending on location. WA, NT, TAS have longer shipping times.
  • Express Post Australia wide  – Depending on location. WA, NT, TAS have longer shipping times.
  • Registered Post Australia wide – 3-4 Business days
  • Express International – 3-7 Business Days
  • Pack & Track International – 3-10 Business Days

Postage times are estimates provided by Australia Post and can vary.

 

Change of Address

Please update your new address in your account only. Updates via facebook messenger, Instagram, email or any other method will not be accepted (or remembered!) and could result in your package going to your old address if not updated in a timely manner. We will not be held responsible for this and refund will not be given under any circumstances. You will need to pay the shipping fee again if you entered the incorrect address once the item has been returned to us by Australia Post.

Lost Orders

Once an item is posted the package becomes the responsibility of the Carrier and the Customer. Lost, stolen, missing packages will not be replaced if lost, stolen or missing in the care of Australia Post and the Customer. Handmade Supplies takes great care to ensure all packages are labeled correctly. Returned packages due to incorrect address details being provided will be reposted at the cost of the customer.

Orders Damaged During Transit/Delivery

Handmade Supplies takes great care to package up your purchase with quality and appropriate packaging. Once your package has been handed over to Australia Post for shipping, Handmade Supplies is no longer responsible for the goods and any items damaged as a result of Australia Post Handling, Transport or delivery environment is the responsibility of Australia Post and the customer.

Packages Returned to us

All packages that are returned to us in the event of you not collecting your order from the Post Office will incur a redelivery fee

 Carriers

We only use Australia Post.