Frequently Asked Questions

Please read our FAQ before sending us a message.

What payment methods are available?

We accept Paypal, Square (Visa, Mastercard, Amex), Zippay & Bank Deposit*

When will my purchase ship

Standard orders are usually shipped within 48 hours Monday – Friday 9am – 5pm. Delays in shipping can occur from time to time, in these cases Hand Made Supplies will contact any customers with affected orders.

Pre-Orders will be shipped when the stock arrives. Orders that combine preorders & in stock items will be shipped when the pre-order items arrive

How long will delivery take?

Standard Post with tracking number – 3-10 Business Days – Depending on location. WA, NT, TAS have longer shipping times.

Express Post Australia wide – Next Day in eligable regions  – Depending on location. WA, NT, TAS have longer shipping times.

Registered Post Australia wide – 3-4 Business days

Express International – 3-7 Business Days

Pack & Track International – 3-10 Business Days

How secure is shopping in the Online Shop? Is my data protected?

We use 256-bit Encryption SSLto protect your data.

What exactly happens after ordering?

Once your order is placed. You will receive an email confirmation of your order. 

We then pick your order using our picking system, scan your order in to confirm items and then pack and ship your purchase.

You can request a shipping number once you have received notification that your order is complete

Do I receive an invoice for my order?

When you place your order, you will receive a GST invoice in your inbox.

Send us an email

We love hearing from you guys! Drop us a line no matter what the query is.

 

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