Frequently Asked Questions
Please read our FAQ before sending us a message.
We accept Paypal, Square (Visa, Mastercard, Amex), Zippay & Bank Deposit*
Standard orders are usually shipped within 48 hours Monday – Friday 9am – 5pm. Delays in shipping can occur from time to time, in these cases Hand Made Supplies will contact any customers with affected orders.
Pre-Orders will be shipped when the stock arrives. Orders that combine preorders & in stock items will be shipped when the pre-order items arrive
Standard Post with tracking number – 3-10 Business Days – Depending on location. WA, NT, TAS have longer shipping times.
Express Post Australia wide – Next Day in eligable regions – Depending on location. WA, NT, TAS have longer shipping times.
Registered Post Australia wide – 3-4 Business days
Express International – 3-7 Business Days
Pack & Track International – 3-10 Business Days
We use 256-bit Encryption SSLto protect your data.
Once your order is placed. You will receive an email confirmation of your order.
We then pick your order using our picking system, scan your order in to confirm items and then pack and ship your purchase.
You can request a shipping number once you have received notification that your order is complete
When you place your order, you will receive a GST invoice in your inbox.
Send us an email
We love hearing from you guys! Drop us a line no matter what the query is.